Free shipping:  Belgium & The Netherlands from €150   FREE pickup in Antwerp with code PICKUP
ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
I use DHL and DPD for all my shipping. 
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
For Belgium it will take two working days if ordered before 16:00 pm. For The Netherlands it will take three working days. For other countries this varies.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally through DHL and DPD.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept IDEAL, Bancontact, Mastercard, Maestro, Apple Pay, Google Pay, Shoppay, Visa. 
IS BUYING ON-LINE SAFE?
Yes, we use the safest certifications for the websites. 

Orders and Returns

HOW DO I PLACE AN ORDER?
Through the website by picking out the items and putting them in the cart. 
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you don't need an account to place an order with us. 
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

If you have any questions send me an email at info@vocazceramics.com

HOW CAN I CANCEL OR CHANGE MY ORDER?
If you want to cancel or change an order send me a message at info@vocazceramics with your name and order number. 
HOW DO I TRACK MY ORDER?
A track and trace code will be sent to the email used for your order. 

HOW CAN I CANCEL OR CHANGE MY ORDER?
By emailing me at info@vocazceramics.com to cancel or change. 

Product information

HOW MUCH VARIATION CAN I EXPECT BETWEEN PIECES?
Each piece is made by hand and therefore unique.  There may be slight variations in size (less than half a centimeter) and glaze color, but, in terms of hand-thrown pottery, our results are consistent. Variations in speckling, (which is caused by naturally occurring minerals in the clay itself) are to be expected.
CAN I PUT MY POTTERY IN THE MICROWAVE?
Yes! All our pottery is dishwasher, microwave, and oven safe.  Our stoneware is durable and will hold up to normal use, however we don't recommend extreme temperature changes, such as putting your piece directly into the oven from the freezer.
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